Privacy Policy

1. Information We Collect

Hytch Ride, Inc. ("we," "our," or "us") collects information to provide and improve our enterprise transportation services. This includes:

1.1 Information You Provide

• Account Information: Name, email address, phone number, organization name, job title, and role within your organization.
• Payment Information: Billing address, payment method details, and transaction history.
• Transportation Data: Pickup and drop-off locations, scheduled ride times, passenger names, and special accommodations.
• Communications: Information you provide when contacting support or participating in surveys.

1.2 Information Collected Automatically

• Usage Data: Features accessed, ride bookings, and interaction patterns within our platform.
• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Location Data: With your consent, precise geolocation for ride dispatching and tracking.
• Log Data: IP addresses, access times, and pages viewed.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our transportation services
• Processing ride bookings and coordinating transportation
• Sending transactional communications (booking confirmations, schedule changes, driver information)
• Billing and payment processing
• Customer support and issue resolution
• Compliance reporting and audit trails (HIPAA, SOC 2)
• Security monitoring and fraud prevention
• Aggregated analytics to improve our platform
• Marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who perform services on our behalf (ride drivers, payment processors, cloud infrastructure).
• Organization Administrators: Authorized personnel at your organization may access ride data for their team members.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: Any other sharing with your explicit permission.

4. Data Security

We implement industry-standard security measures including:

• SOC 2 Type II certified infrastructure
• End-to-end encryption for all data in transit and at rest
• HIPAA-compliant data handling procedures
• Regular third-party security audits and penetration testing
• Access controls and audit logging
• Employee security training and background checks

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@hytchride.com. We will respond within 30 days.

6. Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze platform usage and performance
• Deliver personalized content and advertising

For detailed information about the cookies we use, please see our Cookie Policy.

7. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification to registered users
• Displaying a notice within our platform

We encourage you to review this policy periodically.

8. Contact Us

For questions about this Privacy Policy or to exercise your rights: