Delete your Hytch Rider account

1. Open Hytch Rider and sign in to your account.
2. Open Profile.
3. Tap Delete Account and review the information shown.
4. Enter the requested confirmation and tap Request deletion. The app shows a reference after your request is recorded.

Hytch staff review each request before deletion is completed. You cannot submit a request while you have an active ride.

If you change your mind, contact support to cancel a pending request before it is completed. Include the request reference if you have it.

When staff approves and completes the request, Hytch will delete your account and eligible personal profile information that is no longer required to meet a legal obligation.

Ride, payment, money, audit, and legally required records may be retained for up to five years after deletion completion for accounting, fraud prevention, dispute resolution, safety, and other legal or regulatory obligations. Retained records are restricted to these purposes and are not used to keep your Rider account active.

If you cannot use the in-app option, email contact@hytchride.com from the email address associated with your account, or include the phone number associated with the account. Use "Hytch Rider Account Deletion" as the subject. We may need to verify that you control the account before processing the request.

To delete specific personal data while keeping your Hytch Rider account, email the same address. Identify your account and specify the exact data you want deleted. We will review the request and explain if any requested data must be retained for legal or operational reasons.